About ECE

ECE: Leading China supplier of premium senior care & reusable incontinence products. Wholesale-retail, eco-friendly, affordable solutions

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FAQ

Q1: What senior care products do you offer?

A:Certified safety. Compassionate innovation. Solutions for independent living:


1️⃣ Incontinence Care:
• Disposable Underwear (FDA/CE certified) – hypoallergenic & odor-control
• Reusable Washable Products – eco-friendly & skin-friendly


2️⃣ Daily Living Aids:
• Shower stools with anti-slip grips (FDA/CE certified)
• Walkers & mobility aids (lightweight, foldable designs)
• Medical-grade blood pressure monitors (FDA certified)


3️⃣ Wellness Essentials:
• Moxibustion Heat Patches (FDA/CE/ISO certified) – drug-free pain relief
• Traditional Moxa Sticks (with safety kit: fire-resistant tube + ash tray)


4️⃣ Personalized Care:
• Custom memory books & legacy journals (cherish life stories)
• Tailored product bundles based on individual needs


Every product meets strict quality standards – because your loved ones deserve nothing less.

Q2: Are your incontinence products eco-friendly?

A: Our Promise: Reduce waste with reusable lines and ensure safety with certified disposables.

1️⃣ Reusable & Sustainable Options
• Washable Cotton Underwear: Breathable, skin-friendly designs (no latex or harsh chemicals) – reuse for months!
• GOTS-Certified Organic Pads: Made with 100% organic cotton for sensitive skin.

2️⃣ Certified Disposable Essentials
• FDA/CE-Certified Briefs: Ultra-absorbent, hypoallergenic protection for heavy needs.

Q: Are your Traditional Chinese Moxibustion products safe and effective for elderly users?

A: Yes! We offer two natural, senior-friendly options to suit your needs:

1️⃣ Moxibustion Sticks
• Made with 100% premium mugwort (Artemisia argyi) – no additives or chemicals.
• Follows centuries-old TCM methods to improve circulation, ease joint stiffness, and promote relaxation.
• Includes safety tools: fire-resistant tube, ash tray, and scraper for worry-free use.

2️⃣ Moxa Heat Patches
• FDA/CE/ISO-certified for safety and quality.
• Flame-free & portable – stick on targeted areas (like shoulders/knees) for 6-8 hours of soothing warmth.
• Ideal for drug-free pain relief and on-the-go wellness.

Both options include step-by-step video guides for safe, at-home therapy.

Q4: Can I trust the quality of your mobility aids and after-sales service?

A: Absolutely. Our mobility aids are backed by world-class certifications (FDA/CE/ISO) and a global customer-first promise to ensure your peace of mind:

1️⃣ Rigorous Quality Assurance:
Every product undergoes 3-stage durability testing (stability, weight capacity, and ergonomic safety) aligned with ISO 13485 medical device standards.

2️⃣ Hassle-Free Warranty:
• If any non-damaged wheels or parts fail within 6 months, simply email us a short video/photos and your order number. We’ll ship free replacements immediately – you only cover minimal shipping costs.

3️⃣ Global Support:
As an internationally focused brand, we provide multilingual troubleshooting guides and 24/7 email support (response within 12 hours).

Why Trust Us?
Over 200,000 seniors across 30+ countries rely on our certified, clinically validated designs for daily independence.