Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@elder-careemporium.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@elder-careemporium.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elder-careemporium.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@elder-careemporium.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@elder-careemporium.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elder-careemporium.com.
At Elder-Careemporium, we prioritize your satisfaction and ensure rigorous quality checks before shipping. To protect both parties and maintain fair service, please review our policy carefully:
1. Pre-Shipment Approval
- Before dispatch, we provide detailed photos/videos of your order via email/WhatsApp for confirmation.
- No returns will be accepted once you approve the product for shipment unless it meets the criteria below.
2. Eligibility for Returns/Refunds
We only accept returns/replacements under these conditions:
- Quality defects (e.g., manufacturing flaws, material issues).
- Damage during transit (e.g., torn packaging, broken items).
- Incorrect item shipped (verified against your order details).
3. Non-Qualifying Scenarios
Returns will not be accepted for:
- Buyer’s remorse, size preferences, or color discrepancies (approval given pre-shipment).
- Damage caused by misuse, improper storage, or normal wear and tear.
- Products opened, used, or unsealed (for hygiene reasons).
- Orders delayed by customs, postal services, or incorrect address entry.
4. Process & Timelines
- Report issues within 7 days of delivery via:
- Email: info@elder-careemporium.com
- WhatsApp: +86 198 7877 2118
- Provide clear photos/video evidence of the defect/damage.
- Returns must be shipped to our warehouse (address provided upon approval) within 14 days.
- Refunds/replacements processed within 5 business days after receiving and inspecting the item.
5. Return Costs
- We cover costs for verified quality/transit issues.
- Customer bears costs for non-qualifying returns (e.g., return shipping, customs fees).
6. Fraud Prevention
- All returns are subject to manual inspection.
- Repeated/fraudulent claims may result in account suspension or legal action.
7. Exchanges
- Replacements are subject to stock availability. If unavailable, a refund will be issued.
Need Help?
Contact us via:
- Email: info@elder-careemporium.com
- WhatsApp: +86 198 7877 2118
- Website: https://elder-careemporium.com