Hassle-Free Senior Returns - Easy 20-Day Refund Policy | TOC

At Elder-Careemporium, we prioritize your satisfaction and ensure rigorous quality checks before shipping.

To protect both parties and maintain fair service, please review our policy carefully:

1.Pre-Shipment Approval

  • Before dispatch, we provide detailed photos/videos of your order via email/WhatsApp for confirmation.
  • No returns will be accepted once you approve the product for shipment unless it meets the criteria below.

2.Eligibility for Returns/Refunds

We only accept returns/replacements under these conditions:

  • Quality defects (e.g., manufacturing flaws, material issues).
  • Damage during transit (e.g., torn packaging, broken items).
  • Incorrect item shipped (verified against your order details).

3.Non-Qualifying Scenarios

Returns will not be accepted for:

  • Buyer’s remorse, size preferences, or color discrepancies (approval given pre-shipment).
  • Damage caused by misuse, improper storage or normal wear and tear.
  • Products opened, used or unsealed (for hygiene reasons).
  • Orders delayed by customs, postal services or incorrect address entry.

4.Process Timelines

Report issues within 20 days of delivery via:

  • Email: info@elder-careemporium.com
  • WhatsApp: +86 198 7877 2118
  • Provide clear photos/video evidence of the defect/damage.
  • Returns must be shipped to our warehouse (address provided upon approval) within 14 days.
  • Refunds/replacements processed within 5 business days after receiving and inspecting the item.

5.Return Costs

  • We cover costs for verified quality/transit issues.
  • Customer bears costs for non-qualifying returns (e.g., return shipping, customs fees).

6.Fraud Prevention

  • All returns are subject to manual inspection.
  • Repeated/fraudulent claims may result in account suspension or legal action.

7.Exchanges

  • Replacements are subject to stock availability.
  • If unavailable, a refund will be issued.

Need Help?

Contact us via:

  • Email: info@elder-careemporium.com
  • WhatsApp: +86 198 7877 2118
  • Website: https://elder-careemporium.com