Senior Care Policies - Shipping, Returns & Privacy Guidelines
Welcome to Elder Careemporium.We are committed to transparency and your satisfaction. Please review our policies below.
-Shipping Policy
Simple Free Shipping for Our Seniors
Free Shipping Offers
Enjoy free standard shipping when your order reaches the amount below for your country:
USD 199: Italy, Poland, Portugal, Spain, Switzerland, Denmark, Finland, Norway, Sweden, Belgium, France, Ireland, Netherlands
USD 179: United Kingdom (UK)
USED 149: United States (US)
USD 129: Hong Kong SAR, Israel, Malaysia, United Arab Emirates (UAE)
USD 99: Japan, Singapore, South Korea
USD 89: Taiwan, China
Smaller orders will have a shipping fee added at checkout.
Delivery Times
We work hard to get your items to you safely and on time:
Standard Shipping: 7–20 business days (free for eligible orders).
Fast Shipping: 5–10 business days (extra cost applies – contact us on WhatsApp for details).
Delays may happen due to customs or holidays.We’ll email you tracking info once your order ships!
Important Notes
Taxes/Duties: Your country may charge import fees.These are not included in your order.
Need Help?
Contact us on WhatsApp: +8619878772118 or email info@elder-careemporium.com – we’re here to assist!
Last Updated: 2025-03-18
Why Trust Us?
Senior-Focused: Easy returns, clear policies and friendly support.
Quality Care: Products designed for comfort and safety.
Tips for Easy Shopping
Save time – group items to reach the free shipping amount!
Ask a family member to help place your order if needed.
Changes: We may update this policy.Check back here for the latest info.
How to Use This Policy
Print a Copy: Click "Print" below to keep this handy.
Share with Caregivers: Forward this page to loved ones assisting you.
Need Faster Delivery?WhatsApp us – we’ll help arrange it!
Key Details
All prices in USD.
Free shipping applies to standard delivery only.
Thank you for trusting us with your care needs!
-Return ; Refund Policy
At Elder-Careemporium, we prioritize your satisfaction and ensure rigorous quality checks before shipping.To protect both parties and maintain fair service, please review our policy carefully:
1.Pre-Shipment Approval
Before dispatch, we provide detailed photos/videos of your order via email/WhatsApp for confirmation.No returns will be accepted once you approve the product for shipment unless it meets the criteria below.
2.Eligibility for Returns/Refunds
We only accept returns/replacements under these conditions:
Quality defects (e.g., manufacturing flaws, material issues).
Damage during transit (e.g., torn packaging, broken items).
Incorrect item shipped (verified against your order details).
3.Non-Qualifying Scenarios
Returns will not be accepted for:
Buyer’s remorse, size preferences or color discrepancies (approval given pre-shipment).
Damage caused by misuse, improper storage or normal wear and tear.
Products opened, used or unsealed (for hygiene reasons).
Orders delayed by customs, postal services or incorrect address entry.
4.Process Timelines
Report issues within 20 days of delivery via:
Email: info@elder-careemporium.com
WhatsApp: +86 198 7877 2118
Provide clear photos/video evidence of the defect/damage.
Returns must be shipped to our warehouse (address provided upon approval) within 14 days.
Refunds/replacements processed within 5 business days after receiving and inspecting the item.
5.Return Costs
We cover costs for verified quality/transit issues.
Customer bears costs for non-qualifying returns (e.g., return shipping, customs fees).
6.Fraud Prevention
All returns are subject to manual inspection.Repeated/fraudulent claims may result in account suspension or legal action.
7.Exchanges
Replacements are subject to stock availability.If unavailable, a refund will be issued.
Need Help?Contact us via:
Email: info@elder-careemporium.com
WhatsApp: +86 198 7877 2118
Website: https://elder-careemporium.com
Terms of Service
Last Updated: 2025-03-16
By accessing or using Elder Careemporium ("we," "us," or "our") services, placing an order or interacting with our website (https://elder-careemporium.com), you agree to the following terms:
1.Order Acceptance; Product Availability
All orders are subject to product availability. We reserve the right to cancel, limit quantities or refuse orders (e.g., suspected fraud, pricing errors) at our sole discretion. Orders are deemed accepted only after we issue an order confirmation email.
2.Pricing; Payment
Prices, promotions and product specifications are subject to change without prior notice. Customers are responsible for taxes, customs duties or import fees imposed by their country. Payments must be made in USD, EUR or other accepted currencies via our secure checkout. Chargebacks for non-fraudulent transactions may result in account suspension.
3. Shipping ; Delivery
Customers must provide accurate shipping information. We are not liable for delays, losses or costs arising from incorrect addresses or customs clearance issues. Estimated delivery times are not guaranteed and depend on third-party carriers (e.g., DHL, FedEx). Title and risk of loss pass to the customer upon delivery to the carrier (FOB China warehouse).
4. Intellectual Property
All content, designs, trademarks, and product patents on our website are the exclusive property of Elder Careemporium unless otherwise stated. Unauthorized use, reproduction or resale of products/designs may result in legal action.
5. Returns; Disputes
Returns are governed by our Return ; Refund Policy. Dispute Resolution: Any claims must first be resolved through good-faith negotiation via email (info@elder-careemporium.com) or WhatsApp (+86 198 7877 2118). If unresolved, disputes shall be governed by the laws of the People’s Republic of China and settled in the courts of Guangdong, China.
6. Liability Limitations
We are not liable for indirect, incidental, or consequential damages (e.g., loss of profits, product misuse). Our total liability for any claim is limited to the purchase price of the product. Products are designed for general elder care use and are not intended as medical devices. Consult a healthcare professional for specific medical needs.
7. Data Privacy
By using our services, you consent to our Privacy Policy. We collect data necessary for order fulfillment and comply with applicable privacy laws.
8. Account Termination
We may suspend or terminate accounts for violations of these terms, fraudulent activity, or abusive behavior.
9. Amendments
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of revised terms.
10. Contact Us
For questions or clarifications:
Email: info@elder-careemporium.com
WhatsApp: +86 198 7877 2118
Website: https://elder-careemporium.com
-Privacy Policy
Last updated: March 16, 2025
This Privacy Policy describes how Elder Careemporium ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elder-careemporium.com (the "Site") or otherwise communicate with us (collectively, the "Services").
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
We collect information you provide directly, usage data through cookies, and information from third parties (like Shopify and payment processors) to provide services, process orders, market products, and for security purposes.
What Personal Information We Collect
Information You Provide: Contact details, order information, account information, and customer support messages.
Usage Data: Information about how you interact with our Site (device, browser, IP address, etc.) collected via cookies.
Information from Third Parties: From vendors like Shopify and payment processors to fulfill our contract with you.
How We Use Your Personal Information
Providing Products and Services (order fulfillment, shipping, account management).
Marketing and Advertising (with your consent where required).
Security and Fraud Prevention.
Communicating with You and Service Improvement.
Cookies
We use Cookies to power and improve our Site. You can control Cookies through your browser settings. Our website recognizes the Global Privacy Control (GPC) signal. To learn more, visit globalprivacycontrol.org.
How We Disclose Personal Information
We may share your information with:
Vendors who perform services on our behalf (IT, payment processing, shipping).
Business and marketing partners (for advertising purposes, as a "sale" or "share" under some laws).
As required by law or to protect our rights.
Your Rights
Depending on your location, you may have the right to:
Access, know, delete, or correct your personal information.
Opt out of the "sale" or "sharing" of your information for targeted advertising.
Port your data, restrict processing, or withdraw consent.
Manage your communication preferences.
To exercise these rights, contact us at info@elder-careemporium.com.
International Users
Your information may be transferred and processed outside your country. We use approved transfer mechanisms for data leaving Europe and the UK.
Contact
For questions, to exercise your rights, or to complain, contact us at:
Email: info@elder-careemporium.com
Address: Unit 810, Chancheng District, Foshan, Guangdong, China 528000