Senior Care Products - Terms of Service & Customer Protection

Last Updated: [2025-03-16]

By accessing or using Elder Careemporium ("we," "us," or "our") services, placing an order or interacting with our website (https://elder-careemporium.com), you agree to the following terms:

1.Order Acceptance Product Availability

  • All orders are subject to product availability.
  • We reserve the right to cancel, limit quantities or refuse orders (e.g., suspected fraud, pricing errors) at our sole discretion.
  • Orders are deemed accepted only after we issue an order confirmation email.

2.Pricing Payment

  • Prices, promotions and product specifications are subject to change without prior notice.
  • Customers are responsible for taxes, customs duties or import fees imposed by their country.
  • Payments must be made in USD, EUR or other accepted currencies via our secure checkout.
  • Chargebacks for non-fraudulent transactions may result in account suspension.

3. Shipping Delivery

  • Customers must provide accurate shipping information. We are not liable for delays, losses or costs arising from incorrect addresses or customs clearance issues.
  • Estimated delivery times are not guaranteed and depend on third-party carriers (e.g., DHL, FedEx).
  • Title and risk of loss pass to the customer upon delivery to the carrier (FOB China warehouse).

4. Intellectual Property

  • All content, designs, trademarks, and product patents on our website are the exclusive property of Elder Careemporium unless otherwise stated.
  • Unauthorized use, reproduction or resale of products/designs may result in legal action.

5. Returns Disputes

  • Returns are governed by our [Return Refund Policy](https://elder-careemporium.com/returns).
  • Dispute Resolution: Any claims must first be resolved through good-faith negotiation via email (info@elder-careemporium.com) or WhatsApp (+86 198 7877 2118).
  • If unresolved, disputes shall be governed by the laws of the People’s Republic of China and settled in the courts of [GUANGDONG, China].

6. Liability Limitations

  • We are not liable for indirect, incidental, or consequential damages (e.g., loss of profits, product misuse).
  • Our total liability for any claim is limited to the purchase price of the product.
  • Products are designed for general elder care use and not intended as medical devices.
  • Consult a healthcare professional for specific medical needs.

7. Data Privacy

  • By using our services, you consent to our [Privacy Policy](https://elder-caremporium.com/privacy).
  • We collect data necessary for order fulfillment and comply with applicable privacy laws.

8. Account Termination

  • We may suspend or terminate accounts for violations of these terms, fraudulent activity, or abusive behavior.

9. Amendments

  • We reserve the right to update these terms at any time.
  • Continued use of our services constitutes acceptance of revised terms.

10. Contact Us

  • For questions or clarifications:
  • Email: [info@elder-careemporium.com]
  • WhatsApp: [+86 198 7877 2118]
  • Website: [https://elder-careemporium.com]