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ABOUT ECE

We are a leading manufacturing factory andwholesale supplier, specializing in high-quality products,including senior care items and a wide range of other goods. ..

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Frequently asked questions about Mobility Products

Q1: What weight capacity do your walkers support?

A: All our walkers are tested to support up to 300 lbs (136 kg) with wide reinforced bases. Features include:
• FDA/CE certified aluminum frames
• Non-slip rubber tips (replaceable)
• 6-level height adjustment (32"-38") for precise posture alignment

Q2: Are these suitable for arthritis patients?

A: Yes. We specifically design walkers with:
• Ergonomic foam grips (3" diameter reduces hand strain)
• Trigger-lock mechanisms (requires 50% less hand strength vs standard models)
• Optional glide balls for carpeted floors

Q3: Do I need professional assembly?

A: No tools required. Our walkers arrive 95% pre-assembled:
1. Unfold the frame - *click* sound confirms lock
2. Adjust legs to desired height (marked indicators)
3. Attach accessories (basket/seat if included)
Complete setup in under 3 minutes. Video guide available in english.

Q4: How do I get replacement parts for my walker?

A: We provide clear visual-based assistance worldwide:

✓ Instant visual guides
• 15+ step-by-step video tutorials (no verbal instructions needed)
• Exploded diagram PDFs with numbered parts

✓ Universal troubleshooting
Send photos of the issue via WhatsApp/Email

Receive:
Color-coded repair instructions (within 24hrs)
Replacement parts order link (if needed)

✓ Senior-friendly support
• Use Google Lens/Translate on our PDFs for your language
• If any non-damaged wheels or parts fail within 6 months, simply email us a short video/photos and your order number. We’ll ship free replacements immediately – you only cover minimal shipping costs. (global tracking included)