Before Reaching Out to Us

Customer Service Hours


Our dedicated Customer Service team is available:

Monday to Friday – 9 AM to 6 PM
Saturday and Sunday – Closed
Bank Holidays – Closed

Thank you for your patience and understanding!

Is your inquiry about an order?

Please have your order number ready when contacting us for faster assistance.

Is your inquiry about a delayed delivery?

To ensure you receive the best service, we begin processing your order immediately. Our delivery partner will notify you via email or text once your order is out for delivery, so please keep an eye on your inbox.

We kindly ask that you allow up to 14 working days from the dispatch confirmation before reaching out about non-delivery. Our team is dedicated to resolving your concerns and appreciates your patience and understanding.

If your inquiry is related to an out-of-stock item or delayed order, please review our delivery information before contacting us.

Is your inquiry about a return?

If you've received your order but need to return it, please review our returns policy and complete the necessary form.

Questions or comments? Get in touch and we'll be happy to help.

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