Reusable Cotton Unisex Underwear - Washable & Pad-Compatible

1.Pre-Wash Prep: Fasten all snaps. Hand wash recommended for longevity; machine wash in a mesh laundry bag (gentle cycle) if preferred.

2.Wash & Dry: Cold water only. Air dry flat to reduce wrinkles – cotton softens naturally. Machine tip: Avoid spin-dry to protect elastic.

3.Color Safety: Wash separately from dark fabrics. No soaking. Use mild detergent to prevent dye transfer & preserve fabric integrity.

Simple Free Shipping for Our Seniors

Free Shipping Offers
Enjoy *free standard shipping* when your order reaches the amount below for your country:

• USD 199: Italy, Poland, Portugal, Spain, Switzerland, Denmark, Finland, Norway, Sweden, Belgium, France, Ireland, Netherlands
• USD 179: United Kingdom (UK)
• USD 149: United States (US)
• USD 129: Hong Kong SAR, Israel, Malaysia, United Arab Emirates (UAE) 
• USD 99: Japan, Singapore, South Korea 
• USD 89: Taiwan, China
• Smaller orders will have a shipping fee added at checkout.

Delivery Times

• We work hard to get your items to you safely and on time:
• Standard Shipping: 7–20 business days (free for eligible orders).
• Fast Shipping: 5–10 business days (extra cost applies – [contact us](WhatsApp:+8619878772118) for details).

Delays may happen due to customs or holidays.

We’ll email you tracking info once your order ships!

Important Notes

Taxes/Duties: Your country may charge import fees. These are not included in your order.

Need Help?

Contact us [WhatsApp:+8619878772118] or email [info@elder-careemporium.com ] – we’re here to assist!

Last Updated: [2025-3-18]

Why Trust Us?

• Senior-Focused: Easy returns, clear policies, and friendly support.
• Quality Care: Products designed for comfort and safety.

Tips for Easy Shopping

Save time – group items to reach the free shipping amount!
Ask a family member to help place your order if needed.

Changes: We may update this policy.

Check back here for the latest info.

How to Use This Policy

• Print a Copy: Click "Print" below to keep this handy.
• Share with Caregivers: Forward this page to loved ones assisting you.

Need Faster Delivery?

• WhatsApp us – we’ll help arrange it!

Key Details

• All prices in USD.
• Free shipping applies to standard delivery only.

Thank you for trusting us with your care needs!

At Elder-Careemporium, we prioritize your satisfaction and ensure rigorous quality checks before shipping.

To protect both parties and maintain fair service, please review our policy carefully:

1.Pre-Shipment Approval

• Before dispatch, we provide detailed photos/videos of your order via email/WhatsApp for confirmation.
• No returns will be accepted once you approve the product for shipment unless it meets the criteria below.

2.Eligibility for Returns/Refunds

We only accept returns/replacements under these conditions:

• Quality defects (e.g., manufacturing flaws, material issues).
• Damage during transit (e.g., torn packaging, broken items).
• Incorrect item shipped (verified against your order details).

3.Non-Qualifying Scenarios

Returns will not be accepted for:

• Buyer’s remorse, size preferences, or color discrepancies (approval given pre-shipment).
• Damage caused by misuse, improper storage or normal wear and tear.
• Products opened, used or unsealed (for hygiene reasons).
• Orders delayed by customs, postal services or incorrect address entry.

4.Process Timelines

Report issues within 20 days of delivery via:

• Email: info@elder-careemporium.com
• WhatsApp: +86 198 7877 2118
• Provide clear photos/video evidence of the defect/damage.
• Returns must be shipped to our warehouse (address provided upon approval) within 14 days.
• Refunds/replacements processed within 5 business days after receiving and inspecting the item.

5.Return Costs

• We cover costs for verified quality/transit issues.
• Customer bears costs for non-qualifying returns (e.g., return shipping, customs fees).

6.Fraud Prevention

• All returns are subject to manual inspection.
• Repeated/fraudulent claims may result in account suspension or legal action.

7.Exchanges

• Replacements are subject to stock availability.
• If unavailable, a refund will be issued.

Need Help?

Contact us via:

• Email: info@elder-careemporium.com
• WhatsApp: +86 198 7877 2118
• Website: https://elder-careemporium.com